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Case Study · Zoho consultancy
Zoho Cliq Slash Commands: Quicker Everyday Decisions for Our Own Team
- Decisions settled in one message
- Built entirely in Zoho Cliq
- Adopted by the whole team on day one
Our own team kept pausing to decide small things, like who follows up or who takes the next task. We built two Zoho Cliq slash commands that settle them in a single message, without leaving the chat.
AT A GLANCE
- Client
- Our own team at Nexus Improvement
- Industry
- Zoho consultancy
- Location
- Ireland
- Our role
- Built in-house
Zoho apps used
Zoho Cliq
THE RESULTS
What Changed for the Business
- 2
Slash commands
/shortstraw and /flipacoin, in any chat.
- 0
External apps
Built entirely with Zoho Cliq’s own tools.
- Day 1
Used by the whole team
Introduced at a team meeting and used straight away.
THE CHALLENGE
Small Decisions, Lost Momentum
Even in a collaborative team, we found ourselves stopping to discuss low-impact decisions more often than we expected. Each one only took a moment, but together they broke up the working day.
We wanted a simple way to make quick decisions right inside Zoho Cliq, without switching to another tool or setting up a formal process.
WHAT WE DID
How We Approached It
Designed two commands
/shortstraw picks a person; /flipacoin settles a yes or no.
Built them in Zoho Cliq
Using Cliq’s own low-code scripting, with no outside apps.
Rolled them out to the team
Introduced at a team meeting and available to everyone at once.
BEFORE AND AFTER
What’s Different Now
Who takes it?
BeforeA pause in the chat while someone volunteers.
After/shortstraw picks someone in one message.
Either option is fine
BeforeBack-and-forth until someone decides.
After/flipacoin settles it, and everyone sees the result.
THE DETAIL
How We Built It
Designing the commands
We created two slash commands. /shortstraw picks a team member at random from the current chat and announces who drew the short straw. /flipacoin flips a virtual coin and shows heads or tails, with the name of whoever flipped it.
Built in Zoho Cliq
Both commands use Zoho Cliq’s own low-code scripting. They work in any group chat or direct message, with nothing outside the Zoho ecosystem, so they’re quick to build and easy to maintain.
Rolling them out
Once published, the commands were available to everyone in Cliq straight away. We introduced them informally at a team meeting, and everyone started using them that day.
Why it matters for clients
Small automations like these are often where teams feel the difference first. The same approach, a few lines of low-code inside the tools people already use, works for client teams too.
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