EU GDPR Privacy Statement

At Ashley Bell Consulting Limited, trading as Nexus Improvement, we are committed to protecting and respecting your privacy. We wish to be transparent regarding how we process your personal information and demonstrate that we are accountable, in accordance with the EU General Data Protection Regulation (EU 2016/679) and The Data Protection Act 2018. It is the intention of this Privacy Statement to explain to you our privacy management practices in relation to the personal information that we collect and process about you.

In accordance with the EU GDPR (2016/679) and the Data Protection Act 2018, we are identified as a Data Controller, there may be occasions, when we are also identified as a Data Processor.

This online Privacy Statement relates to personal information which we collect through our website www.nexusimprovement.com and our associated technologies, including software applications. In addition, the scope of this Privacy Statement extends to include email communication. This Privacy Statement does not, however, extend to personal information which is collected and processed manually.

By willingly providing personal and other information, you consent to the terms and conditions of this Privacy Statement. Please read this statement carefully, as this document sets out the basis on how we collect and process the personal information you provide to us.

Who Are We?

Ashley Bell Consulting Limited, trading as Nexus Improvement was established in 2020 and is based in Co. Louth, Ireland. Having led positive improvement in major national and international businesses, our founder, Ashley Bell, left his 9 to 5 role on a mission to make work easier and more enjoyable for everyone. To achieve this Ashley launched Nexus Improvement which combines consulting, education, and project management into one convenient service. Our clients are business owners and business leaders who want to boost productivity by empowering their workforce to seek out and improve the way they work.

How We Collect Personal Information About You

When you browse our website, we may ask for personal information, such as your name, and email address. We may also collect information about you when you are on the internet such as the website you came from, IP address, domain types, i.e., co.uk and .com, your browser type, the country where your internet service is located, the pages of our site that were viewed during your visit and search terms you used. This information is only used for our own research and to improve our services to you. In addition, your IP address is used to gather local broad demographic information. To measure the effectiveness of our online presence, we may use cookies to determine the path users take on the site and to identify repeat visitors to the website.

Personal information is collected when you register on our website either by email, or when you complete and submit any of our online forms. The categories of personal information we collect, and process include, name, company name, email address, and telephone number. We use various social media platforms, there may be occasions when personal information is collected and processed from these channels.

How We Use Your Personal Information

In accordance with the EU General Data Protection Regulation, we are legally mandated to identify the specific lawful bases which allow us to collect and process your personal information. We rely on the following legal bases. Consent, Contractual Necessity, Legal Obligation, Legitimate Interest, Public Interest.

There may be occasions when it is necessary to engage with third-party stakeholders and working partners for the following purposes: 

  • To facilitate the delivery of our services
  • To provide the services on our behalf
  • To perform related services or
  • To assist us in analysing how our services are used.

We may process your personal information for more than one lawful basis depending on the specific purpose for which we are using your personal information. The following table illustrates the various purposes that your personal information may be collected and processed and the legal bases for processing that personal information. Please note, however, that this is not an exhaustive list of our data processing functions.

Purpose Category of Data Lawful Basis

To register you as a client,

to register you as an external stakeholder/supplier

Name, address, phone no, email address

Contractual necessity, consent

To provide and deliver our services to you

Name, address, phone no, email address

Contractual necessity, consent

To enable you to register for our online courses

Name, address, phone no, email address

Consent, contractual necessity

To enable you to avail of our various services

Name, address, email address, phone no

Consent

To reply to your enquiries and emails

Name, address, phone no, email address

Contractual necessity, consent

To enable us to keep you informed of our services

Name, email address

Consent

To enable us to forward our company newsletter

Name, email address

Consent

To enable us to issue invoices

Name, email address, phone no

Contractual necessity, legitimate interest

To manage and administer the use of our services & relationship with customers, clients, suppliers, stakeholders

Name, address, email address

Contractual necessity/legitimate interest, consent

For the detection and prevention of crime

Name, address, email, phone number

Public Interest, legitimate interest

Sources of Collection

You provide personal information when you visit our website. Personal information is also collected when you complete and submit any of our online forms. We use various Social Media platforms, there may be occasions when we collect and process personal information from these channels. When you have consented to receive our Company Newsletter, personal information is also collected and processed.

Cookies

Cookies are used on our website. These are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the websites that you visit and are stored on your computer’s hard drive. Our website uses cookies which are necessary to enable core functionality, such as security, network management and accessibility.

Google Analytics and other analytics platforms are used to collect information and to improve services offered and provided. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse cookies, you may not be able to use some portions of the service. For full information on the use of Cookies, we refer you to our separate Cookie Policy which you will find at www.nexusimprovement.com/cookie-policy.

Third Party Sites

There may be occasions when our website contain links to other sites. If you click on a third-party link, you will be directed to that site. Please be aware that these third-party sites are not operated by us. We do not take any responsibility for the content of privacy statements or practices of any third-party sites or services.

International Transfers

To enable us to provide our services there may be occasions when it is necessary for us to transfer personal information beyond European territories and the EEA. In such circumstances we will take reasonable steps to ensure that local data protection standards meet EU GDPR requirements.

Personal information entered on our website may be transferred to a server in the United States of America and stored there. In addition, by completing and submitting any online forms, you acknowledge and consent that this personal information may be transferred across international borders, including countries located outside the EU and the EEA.

International Transfers

To enable us to provide our services there may be occasions when it is necessary for us to transfer personal information beyond European territories and the EEA. In such circumstances we will take reasonable steps to ensure that local data protection standards meet EU GDPR requirements.

Personal information entered on our website may be transferred to a server in the United States of America and stored there. In addition, by completing and submitting any online forms, you acknowledge and consent that this personal information may be transferred across international borders, including countries located outside the EU and the EEA.

Security of Personal Information

We are committed to the protection and security of your personal information. A variety of security technologies and procedures are used to protect your personal information from unauthorised use and access, accidental loss, unlawful destruction, alteration, unlawful disclosure. As effective as security practices are, no physical or electronic system is entirely secure. We cannot guarantee the complete security of databases, nor can we guarantee that information that you supply will not be intercepted while being transmitted to us over the internet. Strict security controls have been implemented to ensure that your privacy is safeguarded at every level. We will continue to revise policies and procedures and review systems, and we will implement additional security features as new technologies become available. Any transmission of personal information is at your own risk. When we receive your personal information, we use appropriate security measures to prevent your personal information from being compromised in any way. When you contact us regarding our use of your personal information, we may ask you to identify yourself, this is to help protect your personal information.

Retention of Personal Information

We do not retain personal information for longer than is considered necessary to enable us to provide our products and services. Independent Statutory legislation, and Regulatory obligations will influence the retention period of various categories of personal information that is collected and further processed. Further information regarding the retention of personal information is detailed in our separate EU GDPR Retention Policy, a copy of which is available upon request.

Children

It is not our practice to collect and process personal information relating to children under the age of 16. If you are under 16, do not access, use, or provide any personal information on our website or through any of its features. If we learn that we have collected or received personal information from a child under 16 without parental consent, we will delete that information.

Do We Share Your Personal Information?

There may be circumstances when we are legally mandated to share personal information in accordance with Independent Statutory legislation and regulatory requirements. In addition, there may be circumstances where it is necessary to share personal information with our Working Partners and Stakeholders to enable us to provide and deliver our products and services efficiently. We will ensure that all Data Sharing Agreements and Contracts have been implemented prior to the sharing of any personal information. Access to personal information to external Stakeholders and Working Partners will only be afforded when a specific legal and lawful purpose(s) has been identified. Detailed below is a list of Stakeholders and Working Partners with whom personal information may be shared for the purposes of providing our services to our clients. This list is, however, not exhaustive:

  • IT Provider/Support
  • Web Hosting Co
  • Business Partners/External Stakeholders
  • Saas (software as a service) Providers
  • Payment Gateway Providers
  • Marketing Partners

Data Subject Rights

In accordance with the EU General Data Protection Regulation (EU 2016/679) and the Data Protection Act (2018) you are afforded the following rights in certain circumstances.

Right of Access: You have the right to obtain confirmation whether personal information is collected and processed about you and where that is the case, access to the personal data, including the purposes of processing and the categories of personal data concerned. The recipients or categories or recipients to whom the personal information have been or will be disclosed. You may also submit a written request for a copy of personal information you believe is processed about you.

Right to Rectification: You have the right to the rectification of inaccurate personal information about you without undue delay.

Right to Erasure: You may request us to delete your personal information, however, this is not an absolute right, and any such request will be considered in accordance with EU GDPR legislation and local legislation.

Right to Restrict & Object: You have the right to restrict and object to us using your personal information.

Right to Data Portability: Upon receipt of your written request, where possible, a digital copy of your personal information can be shared with you or another organisation.

How To Contact Us

Taking into consideration the size and data processing activities of our business, we are not legally mandated to appoint a designated Data Protection Officer. However, In the event you may have concerns regarding how we collect and process your personal information you can send us an email to: privacy@nexusimprovement.com

Changes To This Privacy Statement

This Privacy Statement will be updated from time to time, particularly to reflect any changes made, regarding how we collect and process your personal information. Details of any changes made will be posted here. By continuing to use our website after any changes are posted, you accept and agree to the privacy statement as modified.

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