Synopsis
The Nexus Improvement team wanted a quick, frictionless way to make small team decisions without losing momentum in the workday. The aim was to automate everyday choices, like who should follow up or take the next task, without formal processes or unnecessary discussion.
The Challenge
Despite being a small and collaborative team, we found ourselves pausing to discuss low-impact decisions more often than expected. These moments interrupted workflow and created minor inefficiencies that added up over the course of a week. We needed a simple, built-in way to make quick decisions directly within Zoho Cliq, without switching context or relying on external tools.
Technology Used
The solution was built entirely within Zoho Cliq, using its native slash commands and low-code custom functions. No external apps or integrations were required, making the solution fast to implement and easy to maintain.
About The Implementation
Designing the Commands
We created two slash commands: /shortstraw and /flipacoin. The first randomly selects a team member from the current chat and declares them the one who drew the short straw. The second allows a user to flip a virtual coin, displaying either heads or tails along with the name of the person who flipped it.
Developing in Zoho Cliq
Both commands were developed using Zoho Cliq’s built-in scripting tools. The functions were written to run within any group chat or direct message thread, with no dependencies outside the Zoho ecosystem.
Rolling Out to the Team
Once published, the commands were available immediately to all team members in Cliq. We introduced them informally during a team meeting, and adoption was instant, everyone could see the value and started using them straight away.
The Results
The commands reduced the time spent making routine decisions, allowing the team to stay focused on higher-value tasks. They also brought a sense of fun and spontaneity to our chats, which helped reinforce team morale. What began as a simple internal tool turned into a practical demonstration of how low-code automation in Zoho Cliq can streamline communication and make collaboration more enjoyable.
Takeaways
Even the smallest processes are worth improving. By using Zoho Cliq’s native tools, we were able to introduce useful automations without any complexity. This case highlights how internal workflows can benefit from lightweight, team-friendly enhancements that support both productivity and culture.
Interested in doing the same for your team? – If your team is spending too much time on small decisions or manual admin, we can help you build simple automations that free up your time and improve the way you work. Get in touch to find out how.